Contact Center Solution Technology

When building a business large enough to have a substantial customer base, a contact center, where they can call for questions and feedback, is a must. For these centers to work efficiently, they need to have the most updated technology in the market. By using CallCopy, a provider of these innovative products, you be right at the edge of what's new.

One of these technologies is the call routing, sending the calls to the correct locations without too much work from the people in the contact center. Key words and numbers are selected throughout the calls and analyzed so that the call can be answered by the correct person. By using speech analytics, a tool for picking out specific phrases, vocal cues that even include emotional cues, you can make sure that the customer is receiving the best treatment possible. Speech analytics can pinpoint names of competitors and record them for you, so that you have a better sense of what customers think of your products. Even slang terms are recognized through this speech analytics tool, placing it high above other related products. If the customer is upset and requires immediate attention, speech analytics can recognize this through emotional vocal cues.

CallCopy, a provider of some of the best contact center solution tools, has an innovative call recorder that allows you to choose which calls to record, as well as letting you handle private information like credit card numbers with delicacy so that no crucial information can be misplaced.

There are even more products available through CallCopy to make your contact center more efficient. The way they handle workforce management is just one more of these. By using their tools you can place the right people to the right tasks when needed, customizing schedules as you like. To be able to give you predictions on who will be needed where and when, CallCopy uses powerful, up to date data analytics. This makes your job as contact center manager, much easier. By giving you predictions on what can go wrong, CallCopy allows you to preempt situations before they happen. By allowing managers to schedule shift swaps themselves, these tools reduce the amount of managers you need to oversee these kinds of scheduling decisions.

In the best contact centers, workforce management also includes keeping up with the numerous social medias and interpersonal technologies, something else in which CallCopy can help. To make the contact center even more efficient, CallCopy lets you integrate all the different technologies and medias, connecting them and keeping them up to date.

By providing all the technologies a contact center could possibly require, CallCopy truly stands out from the many other companies out there. They will provide everything you need to make your contact center the smoothest-running one it can be.